85% RESIDENT SATISFACTION WITH NEW BILLING SYSTEM
Pickmere Extra Care, Crewe
Pickmere Extra Care is an development for elderly residents comprising 85 dwellings and a handful of small commercial units.
The Guinness Partnership were concerned by high network losses and residents were concerned by the lack of reliability and lack of visibility when it came to billing.
85% of residents at Pickmere Court responded to say the new metering and billing system that was installed was satisfactory to excellent.
Pat Sandland, The Guinness Partnership
THE CHALLENGE
The Guinness Partnership were concerned by high network losses and poor performance of existing meters and HIUs at Pickmere Extra Care.
Further to this, while an MBus network was in place, it was not working correctly, resulting in irregular reports. The commercial spaces on site did not have separate metering from residential spaces. Both of these factors left The Guinness Partnership in a position where they had to estimate resident bills.
Residents were concerned by the lack of reliability and lack of visibility when it came to billing.
THE SOLUTION
Heat network consultancy FairHeat recommended that Guru’s Hub II technology should be installed across the site, capturing usage data for accurate metering and billing and also providing residents with a simple way to view and pay for the energy they use.
Sycous used the Guru Pay API to share resident data via their own customer dashboard and customer dashboard app allowing residents and their families to view usage data.
THE RESULTS
Residents able to see heat and water usage in real time via their Guru Hub II. This was especially important to residents as it provided them with clarity and transparency on their utility usage.
By introducing metering for commercial spaces, accurate bills could be calculated for the first time.