The Guinness Partnership were concerned by high network losses and poor performance of existing meters and HIUs at Pickmere Extra Care.
Further to this, while an MBus network was in place, it was not working correctly, resulting in irregular reports. The commercial spaces on site did not have separate metering from residential spaces. Both of these factors left The Guinness Partnership in a position where they had to estimate resident bills.
Residents were concerned by the lack of reliability and lack of visibility when it came to billing.